Refund and Returns Policy

Refunds & Returns Policy
Effective Date: 06/2023

At Galé Scents, we are committed to providing high-quality products and ensuring that your shopping experience is enjoyable and hassle-free. If you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges, subject to the terms outlined below.

1. Returns & Exchanges

We want you to love your purchase! However, due to the nature of our products (perfume oils, diffusers, candles), we can only accept returns or exchanges under the following conditions:

Perfume Oils: For hygiene and safety reasons, we cannot accept returns or exchanges on perfume oils once they have been opened or used. If the item is unopened and in its original, sealed packaging, you may return it for a full refund or exchange within 14 days of receiving your order.
Candles & Diffusers: If your candle or diffuser is unused, unopened, and in its original packaging, you may return it for a full refund or exchange within 14 days of receiving your order. If the item is faulty or damaged during shipping, please contact us immediately, and we will offer a full refund or replacement.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

Contact us at info@galescents.com or via our [contact page] with your order number and reason for the return.
We will provide you with instructions on how to return the item. Items must be returned to the address provided and must be sent within 14 days of receiving your order.
Please ensure the item is properly packaged to avoid damage during return shipping. We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If the return is approved, your refund will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Fees: Shipping costs are non-refundable unless the item is damaged, defective, or if we made an error in fulfilling your order.
Restocking Fees: We do not charge restocking fees for returns.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with your order number and photographic evidence of the issue. We will arrange for a replacement or full refund at no additional cost to you. Please do not dispose of the damaged item or its packaging, as we may need it for investigation.

5. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

Used or opened perfume oils.
Used or opened candles or diffusers.
Gift cards or promotional items.

6. Cancellations

You may cancel your order within 24 hours of placing it, provided the order has not been shipped. To cancel your order, please contact us at [your email address] as soon as possible. After 24 hours, we may be unable to cancel your order due to the fulfillment process.

7. International Returns

If you are returning an item from outside the United Kingdom, please be aware that you will be responsible for the cost of return shipping, including any customs or import duties. We recommend contacting your local postal service for more information on international return shipping.

8. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support team at:

Email: info@galecandles.com
Phone: 07508671743

We value your satisfaction and are committed to resolving any issues as quickly and efficiently as possible.

This policy applies to all purchases made directly through our website. Please ensure that you keep your order confirmation and shipping details as proof of purchase. Thank you for shopping with Galé Scents.